Return
7 Days Checking and Return Policy
At Etumax.pk, our foremost priority is ensuring that our customers receive their ordered products in perfect condition, free from any defects. We are committed to providing you with an outstanding level of service to ensure your complete satisfaction. We firmly believe that you have every entitlement to inspect your product and, if necessary, request a replacement.
We have a strong commitment to maintaining happy and positive relationships with our customers.
If you encounter any issues, please inform us within 7 days of your purchase. In the event that the product arrives with physical damage upon delivery or does not meet your needs during use, please promptly reach out to us via WhatsApp at 0321-9222303.
Important Information to Consider Before Initiating a Return or Exchange Request
- Once our customer service acknowledges your request, customers are required to return the item to our head office.
- Customers must send the item through a traceable delivery method, such as a courier or registered post, at their own expense to our address.
- Our replacement policy is applicable in the following situations:
- If you have received the incorrect product.
- If the product delivered to you has a defect, issue, or does not suit your needs.
- To ensure a successful replacement of your product, please notify us within the specified time limit.
- None of the items mentioned above, including the product itself, should be defaced or marked in any way.
Additional Points to Remember
We offer a 7-day quality assurance period for our products. Following inspection by the Etumax.pk team, replacements may take up to 2-3 days after receiving return.
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